Reference

dewi hoki Privacy Policy, clearly explained

dewi hoki Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Account detailsDevice activityWallet referencesYour privacy choices
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dewi hoki dewi hoki Privacy Policy, clearly explained
CONTACT OPTIONS

Ask about privacy through support

A direct support path matters when you want to check, correct or remove account details.

Privacy chat Send a privacy request through support chat from the account path. We use your connected phone number to locate the right record and may ask an account question before discussing details.
Account access If sign-in stalls, tell us whether you used a mobile browser or desktop device. This helps us separate a device signal from an account detail without asking for your password.
Wallet record For a DANA, OVO, GoPay or QRIS query, share the receipt reference rather than a wallet PIN. We can check the stored payment reference and explain its privacy use.
DATA HANDLING

How we manage your account records

Our privacy process follows the account actions you take, from phone verification to a request sent through support.

Collection

We collect account details you submit, phone verification results, sign-in events and payment references. A QRIS receipt or bank transfer reference can connect a transaction to your account without revealing your wallet PIN.

Cookie use

Cookies and related device signals can keep your session connected between login steps. On a mobile browser, they may also help us recognise an interrupted account path when you return.

Account protection

Before discussing private account details, we may compare your phone verification status with the request. We never need your password, DANA PIN, OVO PIN or GoPay PIN for support.

Retention

We retain records only as long as needed for account access, payment matching, security checks or a legal duty. When a record is no longer needed, our process removes or separates it.

Your requests

You can ask to view, correct or clarify personal details through support chat. Include the account phone number and request type so we can route the case without collecting extra material.

Policy changes

If our handling changes, we update this Privacy Policy and show the revised wording on the policy page. Check this page before opening an account or continuing where local law permits.

Privacy Policy answers for your account

These answers address the privacy searches we hear most often before account access. They explain the records connected with phone verification, mobile browsing and local payment references, plus the route for requesting a correction or asking why a detail is retained.

It covers account details, phone verification, device and cookie signals, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and locate the account, complete the clear verification step before access, and confirm ownership when you ask support about private account records.

Yes. It covers device and session signals created when you sign in through a mobile browser or desktop device, including cookie details that help reconnect an interrupted account path.

We store the payment reference needed to match a DANA or QRIS transaction with your account. We do not need your wallet PIN to check a receipt or payment status.

You can contact support chat with your connected phone number and explain the correction. We verify account ownership first, then tell you which detail can be changed and what evidence is needed.

We keep records for account access, payment matching, security checks or a legal duty for as long as needed. After that period, records are removed or separated through our retention process.

Use support chat and mention Privacy Policy in your request. Do not send a password, wallet PIN or full payment credential; provide only the account phone number and relevant receipt reference.

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